Marmalade is here to help learner drivers who have had their theory test expire during lockdown…
So far, around 50,000 learner drivers have seen their theory test expire during lockdown, before they’ve had chance to take their all-important driving test!
You may have seen we set up a petition to campaign for an extension to the theory test certificate, and despite many efforts and campaigns from others, the Department for Transport have confirmed that theory test certificates will not be extended and that those affected will not receive a refund. This is costing UK learners over £1.1 million pounds!
We know times are tough and young people in particular have been hit hard during this time so we will pay for a new theory test for our customers that have been affected.*
What they need to do next…
If this applies:
They’re a provisional licence holder
They hold a current Marmalade policy that is past any 14-day cooling off period
They have proof their theory test certificate expired between 23rd March 2020 and the date that practical driving tests resume in their devolved nation.
Then all they need to do is email us at theorytestrefund@marmalade.co.uk with the following information:
Their first and last name
Their policy number – this can be found when logging into their portal
Attached photographic evidence of their theory test certificate showing the expiry date and their name
Their contact telephone number
Email Us
We will then check their details and contact them via email for their bank details, and a payment of £23 will be sent to them within 30 days of their application. Please read our terms and conditions here and note that applications for this offer will close 30 days after practical driving lessons resume.
We look forward to hearing from your learners!
We’re here to help!
Our dedicated team is at the end of the line to answer all your enquiries and to signpost you to Marmalade products such as Breakdown cover and Tuition vehicles. Just call us on 0333 323 2615 or if you prefer, you can email us at info@marmaladenetwork.co.uk
Best regards
Suzy, Ellie and Phil
0333 323 2615
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*terms and conditions apply.
Marmalade is a trading style of Young Marmalade Limited (registered in England under company number 04627884) and Provisional Marmalade Limited (Registered in England and Wales under company number 06779950).
Registered office for both companies is Marmalade House, Alpha Business Centre, Mallard Road, Peterborough, PE3 8AF. Young Marmalade Limited is an Appointed Representative of Provisional Marmalade Limited, which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 542063. You can check this on the Financial Services Register by visiting register.fca.org.uk.
